You have several channels to place your orders quickly and easily:

Phone and email

• +351219246688
• encomendas@ketafoods.com

WhatsApp

• +351926819816

Website: www.ketafoods.com (online store) after registering in the exclusive area for professionals. Request more information from our sales or customer service team.

To find out the latest prices, please contact our sales team or the customer service department.
Please note that our prices are indicative and may change without prior notice, as they are subject to fluctuations in raw material costs and currency exchange rates.

If you detect any issue, you must report it to our customer service within a maximum period of 72 hours from receipt. We will process the corresponding return or exchange.

Lisbon Metropolitan Area – Greater Lisbon, Setúbal Peninsula, and West:

• Free shipping on orders over €50.

Other provinces:

• The minimum order for free shipping is €500.
  To find out the exact conditions for your area, please contact our customer service team.
• For smaller orders: a €22 shipping fee applies.

The delivery date of your order may vary depending on your location and our delivery route organization. However, we are committed to ensuring that all deliveries are made within a period of no more than 72 hours, provided they are received before 5:00 PM, whether via email, telephone, or through the various applications available on the market.

Delivery times:

• Lisbon Metropolitan Area – Greater Lisbon, Setúbal Peninsula, and West: 24/48 hours.
• Other provinces: 48/72 business hours, depending on location. Please contact our customer service team for precise details based on your postal code.

Yes. We meet the most stringent industry standards and rigorously apply the HACCP (Hazard Analysis and Critical Control Points) system to guarantee the highest quality and safety of our products.

Additionally, we have held ISO 22000 certification since 2025, which certifies the correct implementation of a food safety management system based on continuous improvement, traceability, and comprehensive process control.

Furthermore, we hold MSC (Marine Stewardship Council) and ASC (Aquaculture Stewardship Council) certifications for fish and seafood products, which guarantees that we work with products from responsible and sustainable sources:

• MSC certifies that wild-caught fish comes from fisheries that maintain healthy populations, minimize environmental impact, and are properly managed.
• ASC ensures that aquaculture products come from farms that operate under strict environmental and social standards, promoting responsible and sustainable farming.

These certifications reflect our commitment not only to quality and food safety, but also to the sustainability of marine resources and environmental protection.

You can request any technical data sheet or allergen information from our Quality Department: qualidade@ketafoods.com

We have a fleet of specialised vehicles with dual-temperature systems (frozen and ambient), ensuring that all products maintain optimal food safety conditions until final delivery to the customer.

Registration is quick and easy:

1. We will send you our registration form.
2. Return it to us completed with your details.
3. Once validated, we will activate your account and you can begin placing orders.

For any administrative query or request for past invoices, please contact our back office: info@ketafoods.com

For initial transactions, we accept:

• Cash payment
• Advance bank transfer
• Card payment

For personalized terms on future purchases, please consult your assigned sales representative.

You have several channels to place your orders quickly and easily:

• Phone and email:
  

• • +351 219 246 688
  • encomendas@ketafoods.com

• WhatsApp:
  

• • +351 926 819 816

• Website: www.ketafoods.com (online store), after registering in the exclusive area for professionals. Request more information from our sales team or customer service.

To find out the latest prices, please contact our sales team or the customer service department. Please note that prices are indicative and may change without prior notice, as they are subject to changes in raw material costs and fluctuations in exchange rates.

If you detect any issue, you must report it to our customer service within a maximum period of 72 hours after receipt. We will proceed with the corresponding return or replacement.

• Lisbon Metropolitan Area (Greater Lisbon, Setúbal Peninsula and Oeste): Free delivery for orders from €50.
• Other districts: The minimum order value for free delivery is €500.
• For orders below this value: €22 will be charged for shipping.

To find out the specific conditions for your area, please contact our customer service.

Your order’s delivery date may vary depending on your location and the organization of our distribution routes. However, we commit to making all deliveries within a maximum of 72 hours, provided the order is received before 5:00 PM by email, phone, or through the various applications available on the market.

Delivery Times:

• Lisbon Metropolitan Area (Greater Lisbon, Setúbal Peninsula, and West): 24 to 48 hours.
• Rest of districts: 48 to 72 business hours, depending on location.

Contact our customer service for detailed information based on your postal code.

Yes. We comply with the most demanding standards in the sector and rigorously apply the HACCP system (Hazard Analysis and Critical Control Points) to guarantee the highest quality and safety of our products.

Furthermore, since 2025, we hold the ISO 22000 certification, which demonstrates the correct implementation of a food safety management system based on continuous improvement, traceability, and comprehensive process control.

Additionally, we hold the MSC (Marine Stewardship Council) and ASC (Aquaculture Stewardship Council) certifications for fish and seafood products, ensuring that we work with products from responsible and sustainable sources:

• MSC: Certifies that wild-caught fish comes from fisheries that maintain healthy populations, minimize environmental impact, and are properly managed.
• ASC: Ensures that aquaculture products come from farms that operate under strict environmental and social standards, promoting responsible and sustainable production.

These certifications reflect our commitment not only to quality and food safety, but also to the sustainability of marine resources and environmental protection.

You can request any technical data sheet or allergen-related information from our Quality Department: qualidade@ketafoods.com

We have a fleet of specialised vehicles with dual-temperature systems (frozen and ambient), guaranteeing that all products maintain ideal food safety conditions until final delivery to the customer.

The process is quick and easy:

1. We will send you our registration form.
2. You return it to us, duly completed with your details.
3. Once validated, we will activate your account and you will be able to start placing orders.

For any administrative inquiries or requests for past invoices, please contact our back office: info@ketafoods.com

For initial transactions, we accept:

• Cash payment
• Bank transfer in advance
• Card payment

For personalized conditions on future purchases, please consult with your assigned sales representative.

You have several channels available to place your orders quickly and conveniently:

• Phone and email:

• • bartosz.wozniak@cominport.pl
  • marek.furtak@cominport.pl
  • biuro@cominport.pl

• WhatsApp:

• • Bartosz Woźniak +48 662 196 012
  • Marek Furtak +48 696 751 869
  • Office +48 22 726 71 98

• Choco mobile app: ideal for more agile and automated order management. Contact our sales team or customer service department to receive the download link.

To find out current prices, contact our sales team or customer service department. Please note that prices are indicative and may be subject to change without prior notice, as they depend on the cost of raw materials and currency exchange rates.

Should any anomaly be detected, our customer service department must be notified within 24 hours of receiving the goods. We will process the return or exchange in accordance with the corresponding procedure.

• WARSAW: Free delivery from 450 PLN
• Other CITIES: Minimum order between 500 PLN and 1,000 PLN, depending on the region

To find out the exact conditions in your region, please contact the customer service department.

The delivery date may vary depending on your location and the organisation of our delivery routes. However, we are committed to making all deliveries within no more than 72 hours, provided the order is placed before 14:00 (by email, phone, or via the available apps).

Delivery times:

• Warsaw metropolitan areas: 24 hours
• Other cities: 48–72 business hours, depending on location

For the exact information for your postcode, please contact our customer service department.

Yes. Our operations are conducted in accordance with international quality and food safety standards.

We hold the IFS Logistics (International Featured Standards) certification, which verifies compliance with strict safety, quality, and traceability requirements throughout the entire logistics process, including transport, storage, and distribution. This standard is globally recognized and ensures that all logistics operations are carried out according to the highest food safety and quality control standards in the supply chain.

In addition, a selection of products in our catalog features MSC (Marine Stewardship Council) and ASC (Aquaculture Stewardship Council) certifications, which guarantee they come from responsible and sustainable sources:

• MSC: Guarantees that the fish comes from responsibly managed wild catches that ensure the maintenance of healthy fish populations and minimize the impact on the marine environment.
• ASC: Confirms that aquaculture products come from farms that meet high environmental and social standards.

These certifications reflect our commitment to maintaining maximum product quality, food safety, and the responsible use of natural resources.

You can request any technical data sheet or allergen information by contacting our Quality Department: katarzyna.nowakowska@cominport.pl

We have a fleet of specialized vehicles equipped with dual-temperature systems (frozen and ambient), ensuring that optimal food safety conditions are maintained until the moment of delivery to the client.

To begin the collaboration, you must contact our Sales Department. After verification of the company details, the client profile will be created in our system, which will allow you to start placing orders and managing deliveries.

For administrative inquiries or if you need copies of previous invoices, please contact the Customer Service Department or the office:

• zamowienia@cominport.pl
• biuro@cominport.pl

For initial transactions, we accept:

• Cash payment
• Bank transfer in advance
• Payment via BLIK (Polish mobile payment system)

In order to arrange individual terms for subsequent orders, please contact your assigned sales representative.